Terms & Conditions

Terms & Conditions


If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (errors and omissions accepted). All prices are shown in pounds sterling and are inclusive of VAT.


We try to keep the website up to date so that items on the website are in stock. Sometimes items sell out quickly, when this happens we try our best to offer alternatives. Holding items in your basket does not secure stock, once your order has been completed your stock will be allocated. Any dates specified for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

Making a purchase

By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery unless we have your permission.

All online orders are confirmed by email. We will contact you by email or telephone regarding any delivery delays or payment issues.

Offers are valid for the time period stated, and unless specified for single use only. Offers giving discounts are not valid on sale products and cannot be used in conjunction with any other promotion.


You can pay for your order by using the following; Visa, MasterCard, American Express, Maestro and PayPal. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. These must match the exact details registered with the card user. We will not debit your card until your items are ready for dispatch. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.


Dream Nails ships within the UK.


If you exercise your right of cancellation after the item has been shipped, please replace the item securely in its original packaging and return it to us with your shipping note. This is not a full statement of your rights under applicable distance selling legislation or under any statutory consumer protection laws applicable in your country of residence.



We hope you are happy with your purchase. If you wish to return an item you may do so within 7 days from the day you receive the goods and we will refund you in full (excluding delivery charge). Please note items can only be returned within our refund policy providing it is in its original condition, e.g have not been opened, worn or used. With the exception of faulty or damaged goods, if you return your goods after the 7 day period, we reserve the right to not offer you a refund in full. No refund or exchange will be given without a receipt or other proof of purchase. Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.

It will be your responsibility to cover any costs associated with returning the goods and also ensuring that the goods are packed correctly and in their original condition. If you are returning an online order, then please post this to Dream Nails, 143a High Street, Wanstead, E11 2RL with a copy of your receipt, your order number, your contact details and if you would like a refund or an exchange. If you are returning an item you purchased in store then you can return this to any Dream Nails store with a copy of your receipt for an exchange or refund.


If you are unhappy with your service please notify a team member in store who will be happy to resolve this. Please note we are unable to give refunds for treatments already carried out and paid for.


If you have any feedback to share regarding your treatment then we kindly ask you to pop back in store, or email our customer services team via [email protected] within 3 days of a polish treatment or within 7 days of a gel/acrylic treatment. Please include the details of your appointment and any photos of your nails.

Gift vouchers

Gift vouchers can be redeemed against all products and treatments on the website. Gift vouchers are valid for 1 year, non transferable and may not be returned or redeemed for cash.

Treatments booked in advance

Dream Nails operates a 48 hour cancellation policy for pre-booked treatments. We cannot accept amendments or cancellations within 48 hours leading up to the date of your treatment. In the case of (i) a no-show or (ii) a cancellation within 48 hours of your treatment we reserve the right to charge the full value of the treatment. If we are notified more than 48 hours in advance, there will be no charge.

Party bookings

To secure a party booking/event ticket we kindly ask that the group pay for their chosen party package/group deposit or event ticket in advance, which can be made online. Payment for this is non-refundable in the event of one or more guests cancelling, unless you give us at least 7 days advance notice.


We want to promote good quality products. Our Dream Nails polish is free from formaldehyde, toluene, camphor, dibutyl phthalate (DBP) and formaldehyde resin.

Third party information

We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for Dream Nail products are those stated on the Dream Nails materials. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.


Customer feedback polish prize draw competition T&C’s

  • The prize includes 2 x Dream Nails nail polishes.

  • No purchase necessary to enter the competition. To enter the competition entrants must complete a form in store, providing feedback on their Dream Nails experience.

  • Winners will be notified via email at the end of each month and will have 7 days to respond with their contact information to [email protected] where they will receive confirmation of their prize. If after 7 days the Promoter has not been contacted, the winner will forfeit their prize.

  • The competition is open to UK residents only and the prize is subject to availability.

  • The prize is non-transferrable and no cash alternative will be offered.